Refund policy

Returns, exchanges & refunds

Last updated: September 2026
Company: Ecom Seed S.L.
Brand: Nube Kids
Email: help@nubekids-barefoot.com

We offer one free size exchange because we understand that finding the perfect fit isn't always easy. That's why we strongly recommend measuring your child's foot and using our Size Calculator before placing your order.

Every request is reviewed by a member of our team. Nearly all of them are honest mistakes, and we treat them as such — see section 6.

Children's feet are not easy to size. They grow in bursts, no two brands measure the same, and a number that fitted last season may mean nothing today. We know that, and we would rather help you get it right than argue about it afterwards.

Before you order: measure the foot

This is the one thing that prevents nearly every problem, and it takes a minute.

Stand your child barefoot on a sheet of paper with the heel against a wall. Mark where the longest toe ends — it is not always the big toe. Measure from the wall to the mark, in centimetres, and use the larger of the two feet.

Then use the size calculator on the product page. Enter that measurement and it will give you the right size for that specific model — each model is built on a different last, so the same number can measure differently from one shoe to another. Every product page also shows the real internal length of every size.

The growing room is already included in what the calculator tells you. Please do not add a size on top of it.

1 · Size exchange — free, once per order

If the size is not right, we will exchange it free of charge. The original pair must be unused and in good condition. We will tell you what to do with it when we confirm your exchange.

This is limited to one free size exchange per order. It is a courtesy, not an open return service, and it exists so that a genuine sizing mistake never costs you money.

2 · Model or colour change — free, once per order

Changed your mind about the colour, or would prefer a different model? We will change it free of charge, as long as the original pair is unused and the model you want is available.

Also one change per order.

3 · Damaged or defective — free replacement

If your shoes arrive damaged, or a manufacturing fault appears — a seam that opens, a sole that starts to separate — send us photos or a short video showing the problem.

Once we confirm it, we send you a new pair at no cost whatsoever. No fee, no conditions, no discussion.

4 · Simply changed your mind — no refund

If you no longer want the shoes for reasons unrelated to size, colour, model or a fault, we do not offer refunds, except where applicable law provides otherwise.

We would rather be upfront about this than hide it in small print. It is also why we put so much effort into the size calculator and the measuring guide: so that you order with confidence the first time.

5 · Late delivery — free exchange

If your order arrives more than 7 business days later than the maximum delivery time we quoted, get in touch. We will investigate the shipment and, where appropriate, offer a completely free exchange.

You should not pay for a delay that is not yours.

6 · Fair use and fraud prevention

This policy exists to protect customers who make an honest mistake. The overwhelming majority of ours do, and it is because of them that we keep it this generous.

We do, however, have a team dedicated to reviewing every request, and it is worth knowing how it works.

We record and cross-reference information from every order: proof of delivery and the carrier's full tracking history, the photos and videos you send us, the history of addresses, payment methods and devices, and the pattern of requests associated with each customer — including when they are made from different accounts or email addresses. Patterns are visible to us, even when they do not appear to be.

Where a request does not match that record, we examine it in detail before resolving it.

If we identify misuse of this policy, we will act firmly. We may decline the request, cancel pending orders, block future purchases and report the case to our payment provider. Where there is a deliberate attempt to obtain product or money through false statements, we are well aware of the legal remedies available to us and we use them, including recovery of the amounts and costs involved.

This is not something we enjoy doing. We say it openly for a simple reason: every abuse makes the service more expensive for the families who are honest, and we are not willing to let that happen.

How to start

Write to help@nubekids-barefoot.com with your full name, your order number, what you would like us to do, and photos if the shoes are damaged. We usually reply within a day and we will guide you from there.

Questions

📧 help@nubekids-barefoot.com