Politique d’expédition
Shipping Policy
Last updated: October 2025
Company: Ecom Seed S.L.
Brand: Nube Kids
Email: info@nubekids.com
1. Processing Times
All orders are processed within 2 business days after receiving your order confirmation email.
Please note that processing times may be slightly longer during peak periods or promotional events.
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.
2. Shipping Times and Rates
We currently ship to the United States.
Standard delivery takes approximately 5–7 business days, in addition to the 2-day order processing period.
Shipping costs are automatically calculated at checkout based on your delivery address and package weight.
We use reliable international carriers such as DHL, UPS, or USPS for all U.S. deliveries.
3. Order Tracking
Once your order is shipped, you’ll receive a tracking link by email.
Please allow up to 48 hours for tracking information to update after shipment.
4. Customs, Duties, and Taxes
All orders are shipped from our European warehouse (Spain).
International shipments may be subject to customs duties, import taxes, or other fees once the package reaches the United States.
These charges are the customer’s responsibility. Nube Kids is not responsible for delays or costs related to customs clearance.
5. Lost or Delayed Packages
Once the package is handed over to the carrier, Nube Kids is not liable for delivery delays or lost shipments caused by postal services or incorrect addresses.
If your order appears lost or has not arrived after 20 business days, please contact us at info@nubekids.com, and we’ll assist you in filing a claim with the carrier.
6. Incorrect or Incomplete Addresses
Please double-check your shipping details at checkout.
If an order is returned to us due to an incorrect or incomplete address, reshipping will require an additional shipping fee.
7. Damaged Packages
If your package arrives damaged, please document the damage with photos and contact us within 48 hours of delivery.
We’ll help you resolve the issue as quickly as possible.
8. Questions
If you have any questions about shipping, tracking, or delivery times, please contact our customer service team at:
📧 info@nubekids.com
💬 Whatsapp: +15557954886